Question

1. What are the keys to strong business communication?

2. How do you select the best communication channel?

3. Why do so many people ignore/delete email messages? How can you boost your chances that your target audience reads you email?

4. What are barriers to business communication? How can you overcome or address them?

Answer 1

Q1) The keys to strong business communication include –

1. Understanding the purpose of the communication
2. Knowing the audience or receivers of the message
3. Using effective communication medium
4. Providing clarification on any questions that emerge from the receiving party
5. Using words and statements that are easy to understand in case of verbal or written communication and effective non-verbal communication.

Q2) The best communication channel can be selected based on –

1. The kind of message that is being communicated viz. one-sided or expecting feedback or requires continuous discussion etc.
2. The accessibility of the channel for the sender and receiver
3. Urgency of the message

Q3) People ignore/delete email messaged due to –

1. Increasing number of email messages being received from various parties
2. Ineffective subject line which doesn’t draw attention of the reader
3. Too much content in the message which results in missing the key communication point

It can ensured that the target audience read the emails by highlighting the subject line with key words that attract attention, using important flag if required, being crisp and clear in communication etc.

Q4) The barriers to business communication include –

1. Noise that occurs while transmitting and receiving the message
2. Language of the message
3. Phrasing of the message
4. Unwanted and excessive information

These barriers can be overcome by ensuring –

1. The message is crystal clear in communicating the core point
2. Avoiding any noise by choosing the right channel.