Question

What does an organization need to know in order to monitor and improve customer satisfaction?

The overall goal of the U.S. healthcare system is to achieve equilibrium between health and spending. What does this entail?

Answer 1

an organisation should make goals and objective for delivering care to the customer

an organisation should do following thing in order to satisfy their customer.

they have to appoint customer relation officer.it is duty of the customer relation officer who should meet customer for getting feed back. monitoring: daily visiting,

they are : respect to the customer, every custmer is different, behaves in different way. it is responsibility of officer adopt to need of a customer.

officer should greet them in a way they like greet with their name and after finihing conversation say thank you ,

active listening to the customer voices,

avoiding delays to the customers questions, needs immediate attention

always keep positive attitude,

support and explain customer neat and clear expalnation way and most important thing is that never arque with the customers.

offering 24/7 customer service to customers

provide them contact numbers of an organsation and customer relation officer

an organisation should have board to show ways to enter and exits to customers from an organisation

provide feed back form to fill their wishes and complaints and share this feedback throughall departments

responds to responses made by customers

identify complaints and provide solutions to the complaints made by customers

2. balance between health and spending

health is important for all of us in order to lead good life and in the same way, cost is very important to maintain good health and to increase lifespan of an individual. spending on health is becoming higher for example in the form of cost of medications, instrument, physician. so US health care system maintains balance between health of all the people by spending on health care system by means of public and private insurence agencies.