Question

QUESTION 1: RETENTION AND TURNOVER – WHAT THEY MEASURE, HOW THEY ARE DEFINED, AND WHAT KINDS OF TURNOVER ARE OF MOST CONCERN TO ORGANIZATIONS.

USING ATTACHED READING 1 (SLIDES 7-12), AND READING 2.

ANSWER THE FOLLOWING:

PART A: What is the difference between what Retention measures, and what Turnover measures in terms of the attachment of employees to organizations? READING 1 (SLIDES 7-12).

PART B: WHICH TYPES OF TURNOVER SHOULD MANAGERS FOCUS ON REDUCING? READING 2.

(NOTE: READING 2 gives 6 different ways of categorizing Turnover in organizations. Not all types of Turnover are necessarily a bad thing.)

Which types of turnover should managers focus on reducing in order to improve organizational performance?

QUESTION 2: THE VARIOUS DIRECT AND INDIRECT COSTS OF TURNOVER IN HEALTH CARE SERVICES ORGANIZATIONS.

USING READING 1 (SLIDES 7-12) AND READING 3, PAGES 1-3, ATTACHED, ANSWER THE FOLLOWING:

PART A: Briefly describe ONE (1) DIRECT and ONE (1) INDIRECT cost of Turnover for a health care services organization.

PART B: How can Turnover affect Patient Satisfaction and Patient Quality of Care in health care services organizations? Give TWO (2) brief examples.

QUESTION 3: RELATIONSHIP OF PERFORMANCE MANAGEMENT TO PERFORMANCE APPRAISAL/EVALUATION

USING READING 5 (SLIDES 4 - 6, 13) AND READING 6, PAGES 157 – 158, ANSWER THE FOLLOWING:

PART A: BRIEFLY describe the definition of and relationship between Performance Management and Performance Evaluation/Appraisal.

PART B: Between Performance Management and Performance Evaluation: Which of these is MOST focused on the long-term strategic success and development of the whole organization, and on mobilizing all of the organization’s employees to support and contribute to that success and development?

QUESTION 4: PREFERRED EVALUATING WORKER PERFORMANCE – MANAGEMENT BY OBJECTIVES.

USING READING – 8; READING 5 (SLIDES 22, 23, 25); READING 6, PAGE 168; AND READING 7, PAGE 238, ANSWER THE FOLLOWING:

PART A: BRIEFLY: What is the main idea behind using the Management by Objectives (MBO) approach toward evaluating the performance of individual employees?

PART B: What is ONE (1) PROBLEM with using the MBO approach as a Performance Management and Performance Evaluation tool?

PART C: What is ONE (1) ADVANTAGE of using the MBO approach as a Performance Management and Performance Evaluation tool?

QUESTION 5: TRAINING AND DEVELOPMENT

USING READING 10, ANSWER THE FOLLOWING:

PART A: Briefly describe the difference between Standard Training, and Organizational Development: In other words, how does the focus of each of these types of activity differ?

PART B: Especially with respect to Job/Technical Training: What is Training Transfer, and why is it so important for ensuring that the training has been effective and benefits the employee and the organization?

Answer 1

Question 1

WHAT RETENTION AND TURNOVER MEASURE?

Turnover measures the balance of our workforce who withdraw during a span of time. Retention measures the balance of employees who hold on.

HOW THEY ARE DEFINED?

Turnover is defined as the number of employees who go from a company above a particular period, usually 1 year. Retention is defined as the number of employees a company holds on to throughout a negotiated period.

WHAT KINDS OF TURNOVER ARE OF MOST CONCERN TO ORGANIZATIONS?

Lack of Extension and Improvement

Poorly working employee