Question

Can you give an example(s) of any circumstances where deferring conflict might be a wise course of action?

Answer 1

Deferring conflicts might be a wise course of action when:

• Emotions are very high during the conflict
• Cooling off both parties or one party might be fruitful as a conclusion

For example, there was a case at an airline where Material procurement department was getting very angry on Schenzen Logistics due to grounding of an aircraft just because of one part's unavailability. Schenzen knew that due to bad weather, it was impossible to transport the part within the timeframe, but the airline party was getting so angry at Schenzen staff that they were abusing the staff at Schenzen. But Schenzen deferred the conflict and controlled their emotions to avoid conflict. They gave them time to cool off, and when things got settled, everything got normal.