Question

Explain how an employee's attitude towards their employer affects their ability to provide effective customer service.  

Answer 1

Employees are internal customers of an employer. They are the front layer which interact with customers, provide service to customer and make them happy or unhappy. A happy employee will always tries to make a customer happy. so an positive and happy environment near employees will always motivate the employees to provide effective customer service. Relationship between an employer and employees plays a very key role in how customer perceive the value provided by organization. Any negative attitude of employees towards their employer or vice versa will hit the motivation of employees to serve its customer effectively as this negativity will tipple down from top to down in an organization. This lack of motivation, disinterest , unhappiness or unsatisfied will impact the way customers will be approached and treated by employees.