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Types of Customer Service Skills |
Learning Outcomes |
1 |
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2 |
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3 |
type of customer service skills | learning outcomes | training program | Explanation |
responding to complaints on email | Adequate response to customer satisfaction as per company policy | Standard Operating procedure (SOP) of handling such complaints and guidelines of the company | SOP and knowledge of guidelines will help executives to respond appropriately. |
taking feedback about product/service | 360 degree feedback covering all aspects | 360 degree feedback training | 360 degree feedback is about product, service, maintenance, manual and customer service |
Understanding problem of customers | correct problem identification and forwarding to right department for resolution | Departmental understanding and nodal policies for customer problem identification | knowledge of various departments will help identify whether problem is technical, service, marketing or billing related. |
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