Question

Provide 3 types of Customer Service skills and the 3 learning outcomes of each of the...

  1. Provide 3 types of Customer Service skills and the 3 learning outcomes of each of the skills as the format below.                                                                                             

No

Types of Customer Service Skills

Learning Outcomes

1

2

3
  1. For each of the learning outcomes, students are required to:

  1. identify and proposed appropriate training program.                                 

  1. Explain how each training help to achieve the learning outcomes             
Business   Operations-Management   
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Answer #1
type of customer service skills learning outcomes training program Explanation
responding to complaints on email Adequate response to customer satisfaction as per company policy Standard Operating procedure (SOP) of handling such complaints and guidelines of the company SOP and knowledge of guidelines will help executives to respond appropriately.
taking feedback about product/service 360 degree feedback covering all aspects 360 degree feedback training 360 degree feedback is about product, service, maintenance, manual and customer service
Understanding problem of customers correct problem identification and forwarding to right department for resolution Departmental understanding and nodal policies for customer problem identification knowledge of various departments will help identify whether problem is technical, service, marketing or billing related.
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