Question

2. What is active listening and how can it promote empowerment, trust and goodwill?

Answer 1

Active listening:-
It means concentrate yourself on what is being said. If a person listens passively to the speaker, it doesn't involve in active listening.

It is a communication skill. If listener have excellent listening and understanding ability, it will be useful in making professional as well as personal decisions.

How active listening promote trust and empowerment:-

In any profession, if a person listens carefully the ideas and thoughts of their superiors, they can use this information to make plans.
When a person feels listened to, it is a sign of trustworthy and loyalty in a relationship.

Empowerment is promoted by listening employees to increase productivity and involve their ideas to make better decisions and relationships.