Question

1. Gordon describes key skills a team manager needs for the team to be effective. Choose the 5 key skills from the list below.

   		Is an effective task specialist and an effective human relations specialist
   		Is a strong and effective advocate for his team.
   		Is an expert in every function of the company.
   		Arrives early and works late every day and ensures employees do the same.
   		Resolves conflicts so that no one loses.
   		Conducts effective and efficient meetings.
   		Role-models and encourages open and honest communication within the team.

25 points   

QUESTION 3

1. Gordon described a 6 step problem solving process. List the six steps in order.

         -       1.       2.       3.       4.       5.       6.         

   Follow-up/evaluate

   
         -       1.       2.       3.       4.       5.       6.         

   Generate alternative solutions

   
         -       1.       2.       3.       4.       5.       6.         

   Make a decision

   
         -       1.       2.       3.       4.       5.       6.         

   Identify and define the problem

   
         -       1.       2.       3.       4.       5.       6.         

   Implement your decision

   
         -       1.       2.       3.       4.       5.       6.         

   Evaluate alternative solutions

Answer 1

KEY SKILLS TO BE POSSESSED BY A TEAM LEADER, (ACCORDING TO GORDON)

According to Gordon,

A team manager:

Is an effective task specialist and an effective human relations specialist

is a strong and effective advocate for his team

resolve conflicts so that no one losses

conducts effective and efficient meetings

role models and encourages open and honest communication within the team

6 STEPS IN PROBLEM SOLVING ACCORDING TO GORDON

1. Identify and define the problem

2. Generate alternative solutions

3. Evaluate alternative solutions

4. Make a decision

5. Implement the decision

6. Follow up / evaluate