Steps of Problem-Solving Model Patient’s Perspective Reimbursement Analyst’s Perspective 1. Recognize the Problem 2. Define and Limit the Problem 3. Collect Relevant Information 4. Analyze Relevant Information Develop Alternative Solutions 5. Choose the Best Solution 6. Implement the Solution 7. Evaluate the Solution Review the questions on the HEDIS and on the CAHPS®. If the administrators of the medical student’s health insurance plan used the HEDIS or the CAHPS®, would they identify the problem?
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