Question

1. In the context of improving leadership performance, which of the following best describes the term "entrepreneurship"?

Multiple Choice

• The generation of new and usable ideas

• The taking of the absolute best as a standard and trying to surpass that standard

• The ability to work with and through other people

• The ability to achieve results, regardless of obstacles

2. In the context of the five levels of performance excellence, which of the following is most likely true of a contributing team member (Level 2)?

Multiple Choice

• He or she catalyzes commitment to and vigorous pursuit of a clear and compelling vision.

• He or she makes productive contributions through talent, knowledge, skills, and good work habits.

• He or she stimulates group to high performance standards.

• He or she works effectively with others in a group setting.

3. Which of the following is defined as a corrective action that is taken to support core values, such as truth, trust, and respect, while simultaneously preserving human dignity?

Multiple Choice

• Caring confrontation

• Positive reinforcement

• Industriousness

• Permissiveness

4. In the context of the four-step method for solving performance problems, which of the following refers to step 3?

Multiple Choice

• Mutually discussing alternative solutions

• Mutually agreeing on action to be taken to solve the problem

• Following up to evaluate results and provide encouragement

• Obtaining agreement that a problem exists

5. In the context of the five phases in the life of an organization, which of the following occurs in phase 3?

Multiple Choice

• Crisis of leadership

• Crisis of autonomy

• Crisis of control

• Crisis of red tape

6. In the context of the five phases in the life of an organization, identify a true statement about the period of growth in phase 2?

Multiple Choice

• People are likely to work long hours for low pay in anticipation of future benefits.

• Greater responsibility is given to lower-level leaders than higher-level responsibility.

• Groups and interdivisional teams perform tasks and solve problems.

• Responsibilities are divided between upper-level policymakers and lower-level specialists.

7. Level 5 leadership involves a paradox of ________ and ________.

Multiple Choice

• lost time; increased skill

• job knowledge; personal integrity

• personal humility; professional will

• mundane detail; abstract vision

• none of these

8. For effective corrective action, you should not charge a rule violation without first having the

Multiple Choice

• time.

• facts.

• education.

• skills.

9. What is the first step in the four-step method for solving performance problems?

Multiple Choice

• Following-up to evaluate results and provide encouragement

• Mutually discussing alternative solutions

• Obtaining agreement that a problem exists

• Mutually agreeing upon action to be taken to solve problem

10. Innovation can be increased by

Multiple Choice

• keeping an open mind.

• having a questioning attitude.

• using a new ideas system.

• all of these.

Answer 1

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1 - #3 The ability to work with and through other people.

2 - #4 He or she works effectively with others in a group setting.

3 - #1 Caring confrontation.

4 - #2 Mutually agreeing on action to be taken to solve the problem.

5 - #3 Crisis of control.

6 - #4 Responsibilities are divided between upper-level policymakers and lower-level specialists.

7 - #3 Personal humility; professional will.

8 - #2 Facts.

9 - #3 Obtaining agreement that a problem exists.

10 - #4 All of these.