Question

Information Systems Management

Describe FIVE aspects which information technology can enhance business processes and provide one example for each aspect.                                                                                                      

Answer 1

Aspects by which Information Technology can definitely enhance business processes-

1. Marketing- First and foremost thing is Marketing. Information Technology can improve your business manyfolds. It has been widely seen these days that before making any deals with any business organization, people refer to their website or they check each and every detail of the business company or organization on the internet.

Technology can be proved to be the best tool to enhance the marketing of any company. There are a lot of social media platforms where you can market your business services and products.

Example- Facebook, Instagram, Twitter and LinkedIn are few of the most poplular social media platforms to showcase your products and promote your business.

2.Cloud services to keep your data safe- Traditional methods of storing important files and documents have been replaced by the cloud services. The cloud computing provides the benefits of keeping and storing your data secure in the cloud and that too on the pay as you go basis. That means you only pay for what you use. Plus you don't have to buy any extra space or building to store you company's records. Your data remains encrypted in the cloud. Only you and the users authorized by you can have access to your data.

Example- Amazon Web Services (AWS), Google cloud etc are some of the famous cloud technologies which can be used for this purpose.

  

3. Remote Customer Services- Technology helps you stay connected with your customers remotely 24/7. This increases the user experience. The customer satisfaction plays a huge role in any business.

Example- Online chat support services and the interactive websites with great User Interface can drive your business profits and increase your business

4. Decreases Data Handling Cost- The amount and services which were earlier used for storing the stacks of data has all been shifted to cloud services. The cloud technolgy provides easy to use storage and compute services. So, company don't have to pay much attention to these things and can utilise their time and money for other more important stuffs.

Example-The infrastructural costs gets reduced as all the data that was stored physically earlier is now stored and handled in the cloud.

5. More flexibilty- Technology makes everything flexible. Business companies can let their employees work from comfort of their homes.

Example- Your colleagues are just one phone call away from you. Nowadays, the business opeartions are done remotely and business meetings are done via video calls.

All of this has become possible because of the technology.