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Q 6 In which perspective could ‘right goods delivered at right time’ be put in a...

Q 6

In which perspective could ‘right goods delivered at right time’ be put in a balanced scorecard?

a) Customer and learning and growth
b) Learning and growth only
c) Customer only
d) Customer and internal process
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Answer #1

The answer will be Customer and Internal process.

Because by delivering the goods at right time to customer will lead to good impact on customer as the combination of performance and service measures how the company’s products or services contribute to creating value for its customers.

Secondly by delivering the product on time the company is able to meet its customers expectations by internally improving its business and its structure. The internal measures for the balanced scorecard should stem from the business processes that have the greatest impact on customer satisfaction—factors that affect cycle time, quality, employee skills, and productivity.

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