Question

1) Which of the following questions best relates to the balanced? scorecard's internal business processes? perspective?

A. How do we streamline operations to lower costs to increase? profits?

B. How do we motivate employees so that they can become more? productive?

C. How can our processes be executed in such a way as to increase value to? customers?

D. How can we increase our market? share?

2) A company produces three products from a joint production? process: A,? B, and C. As a percentage of total sales? value, A represents? 50%, B? 49.5%, and C? .5%. Product C could be considered? a:

A. waste product

B. main product

C. primary product

D. byproduct

Answer 1

1)correct option is "C" -How can our processes be executed in such a way as to increase value to? customers

It defines how internal process should be executed or improved so that it increases customer value /satisfaction .

All other option is an example of either Financial (option 1) ,Learning (option2) or external business process (option 4 )

2)correct option is " C"Primary product .

A ,B and C are joint product as they all are started in a joint production process. Joint product are the primary results of operations.