Question

For each measure, match the corresponding Balanced Scorecard Perspective. That is, from the drop down list choose the Balanced Scorecard Perspective (#1-4) that matches the given measure.

1. Customer

2. Financial

3. Learning & Growth
4. Internal Business Process

Match each of the options above to the items below.

• Market Share

  Market Share Open choices for matching

• Earnings per share growth

  Earnings per share growth Open choices for matching

• Set up time

  Set up time Open choices for matching

• Employee turnover ratio

  Employee turnover ratio Open choices for matching

Answer 1

Market Share	Customer	Measures that management uses to evaluate whether the organization is meeting customer expectations.
Earnings per share growth	Financial	Measures that shareholders, creditors, and other stakeholders use to evaluate financial performance.
Set up time	Internal Business Process	Measures that management uses to evaluate efficiency of existing business processes.
Employee turnover ratio	Learning & Growth	Measures that management uses to evaluate effectiveness of employee training.