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Which of the following is a typical key performance indicator for the customer perspective? a. process...

Which of the following is a typical key performance indicator for the customer perspective?

a. process cost

b. satifaction

c. return on equity

d. process quality

e. change readiness

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Homework Answers

Answer #1

B) Customer Satisfaction

Customer satisfaction is everything. Measuring customer satisfaction is hard.

Customer satisfaction is a critical concept for customer success professionals to understand and live by, and it's actually about more than a money-back guarantee.

All things considered, consumer loyalty is an impression of how a customer feels about cooperating with your image. What's more, organizations and brands evaluate this positive or negative inclination basically utilizing consumer loyalty studies.

These reactions can give you a thought of your normal dimension of consumer loyalty - alongside an image of client reliability, which predicts the probability of customer referrals.

So satisfaction is a typical key performance indicator for the customer perspective.

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