Question

Classify each of the following performance measures into the balanced scorecard perspective to which it relates:...

Classify each of the following performance measures into the balanced scorecard perspective to which it relates: financial perspective, internal operations perspective, learning and growth perspective, or customer perspective.
a. Employee satisfaction surveys
b. Units of waste per production process, uniformity of products and inventory control c. Numberofenergy-efficientbulbsreplaced
d. Management training course certificates awarded
e. Number of customer referrals
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Answer #1

The Balance scorecard is a set of performance targets and measures for four different perspectives - financial, customer, internal process and learning and growth.
a. Employee satisfaction surveys - Learning and growth perspective

b. Units of waste per production process, uniformity of products and inventory control - Internal operations perspective

c. Number ofenergy-efficientbulbsreplaced - Financial perspective

d. Management training course certificates awarded - Learning and growth perspective

e. Number of customer referrals - Customer perspective

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