You work at the head office of Green Pines Spas, a large U.S. owned company. You are the supervisor of a project team of 6 individuals. The team was put together to launch the release of a major skincare product that will be sold in all the company's spas. The team consists of 2 marketing specialists, 2 advertising specialists, a graphic designer, and an events promotional planner. The team is bonded by the common goal of successfully launching this new product.
Your success as a supervisor depends on the cohesion of the team and their ability to integrate all the diverse tasks in order to accomplish their goal. The team's success is measured by their ability to meet and hopefully exceed the projected sales targets set by upper management. Most members of the teamwork well together put in a lot of extra time on the project, and are very committed to its success.
The team's promotional planner, Joelle, is the weakest link in the team. She is creative and often comes up with unique promotional events. She is outgoing, charming, the life of the party, and great with clients. The sales team loves her work.
However, Joelle is also very weak with organizational details. She plans events without checking with the team, co-ordinating communications, or managing logistical details. She always manages to pull off the event but only because the team usually scrambles at the last minute to solve her problems. She then buys them a drink and tells them how wonderful they are to smooth over the hard feelings.
When reviewing her performance, Joelle tends to be defensive, minimizes the impact of her errors, and either makes excuses or blames someone else. She does not seem receptive to suggestions and does she handle criticism well. When given the chance, Joelle tries to re-define the discussion as a work-load issue.
Instructions
As her manager, appraise Joelle's performance as a promotional planner for project-related events. Use the feedback provided from Joelle, her peers, her customers and you as her supervisor. Then come up with a general rating based on the range of categories listed below.
The Rating Scale:
Questions
Answer the following questions for Joelle's appraisal:
1. From her peers, Joelle meets objectives and targets. 4 out of 5
Joelle gets this rating from her peers because she is a promotional planner of the team but she was with organizational details. She plans organization events without knowing or checking with the team and managing logistic details. She motivates her team members that helpful for team's objectives.
2. Joelle rating from the customers that Frequently does not meet objectives and targets.
Joelle gets this rating from her customers because during the execution of new products some errors of the Joelle ruins the whole program objectives. She made program details without checking the team's information.
3.Joelle rating from the manager is unsatisfactory performance.
The manager would agree with this score because the organisation goal is to target the customer mind through and the common goal of successfully launching the new products.
But Joelle's carelessness during the planning of the event was failed and in final, by the failed and without checking with the team made the whole event unsatisfactory performance.
4. Joelle's overall rating form these three sources as frequently does not need objectives and targets.
I weighted the feedback through her failure in the event planning, less communication with team's member. That tends to be defensive, minimizes the impact of her errors, and either makes excuses or blames someone else. She does not seem receptive to suggestions and does she handle criticism well so I choose this rating.
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