Question

1. The project has been performing as planned, and the team members have been exhibiting increasing levels of trust between each other. The sponsor and the buyer have been satisfied with the delivery of business value, and user acceptance testing results are positive. A technical expert consulting with the team has expressed concerns that the team is not in agreement on the best way to deliver to the next review. If the project manager wants to support the team in reaching a decision, she must be involved in which process?

A. Manage Stakeholder Engagement

B. Develop Team

C. Manage Communications

D. Manage Team

2. A team member asks to tell you something in confidence. He advises you that he has been performing illegal activities within the company for the last year. He is feeling guilty about it and is telling you in order to receive advice as to what he should do. What should you do?

A. Inform your manager of the illegal activities.

B. Confirm that the activities are really illegal.

C. Tell the employee to inform his manager.

D. Ask for full details.

3. The team has to follow detailed communications ground rules to support clarity and understanding among the geographically dispersed team. Some of the team members are hired only for the project. There is concern from sponsors that past problems of team dynamics should be anticipated and managed proactively. Within the project, special efforts are being made by the project manager to encourage cohesiveness, professionalism, and trust. The main purpose of the Manage Team process is to:

A. Complete the project according to the project management plan.

B. Acquire the best resources available.

C. Assess the viability of the project's ground rules.

D. Make sure each team member has a clearly assigned role.

4. The company has just announced there will be layoffs in the next month, and there's a good chance it will include some of the people from your project team. The team is discussing the layoff to the exclusion of everything else. If you tell the team, "Let's calm down and get back to work, maybe our performance in the next month will help keep us from losing our jobs," which conflict resolution technique are you using?

A. Collaborating

B. Withdrawal

C. Compromising

D. Smoothing

5. The team has been working together on three consecutive projects. They have been increasingly successful in estimating the work and completing the deliverables to the product owner's satisfaction with each iteration. On the last iteration, some difficult and unexpected problems occurred. This increased the tension among the team, so they are looking for ways to do a better job of dealing with issues and risks. All the following are parts of effective problem-solving except:

A. Reviewing the decision

B. Confirming that the decision solved the problem

C. Waiting to make decisions

D. Analyzing the problem

6. A team member comes to you to admit he is having trouble with his activity. Although not yet in serious trouble, the team member admits he is uncertain of how to perform part of the work on the activity. He suggests a training class available next week. What should you do?

A. Investigate whether the required training will benefit the organization in future projects.

B. Get money from the team member's functional department budget.

C. Switch to a trained resource to avoid the cost.

D. Determine if anyone else needs training.

7. You have been reviewing the results of several projects' rewards and recognition systems to help you decide what would be the best plan for the new project you have been assigned to manage. Recent organizational growth has resulted in added responsibilities for many employees and has made communications more challenging. Leadership of the organization has expressed a concern that team members do not understand why they are having to do project work in addition to their daily responsibilities. The sponsor of your new project believes the team will perform better with good motivation. Which of the following is the best method to make reward systems most effective?

A. Pay a large salary increase to the best workers.

B. Make the link between performance and reward clear.

C. Give the team a choice of rewards.

D. Present notification of rewards within the company.

8. A project manager is assigned to a new project and is supplied with a preselected team. What is the first thing the project manager should find out about the team?

A. Each team member's history with the organization

B. Each team member's role in the project management plan

C. Each team member's project activities

D. What each team member wants to get out of the project

9. DAThe project work has begun when the project manager notices how many times meetings and discussions are disrupted by power outages and the lack of a warm place to meet. She turns her attention to influencing the organization to improve the team's working conditions. She is following the concepts of which motivational theorist?

A. McGregor

B. Theory Y

C. Herzberg

D. Maslow's hierarchy

10. A seller has withdrawn from a project midway through the project executing processes, and another seller is taking over. The project manager meets with the replacement seller and his crew. In this meeting, what should the project manager do first?

A. Communicate the objectives of the project.

B. Review the schedule.

C. Introduce the team members, and identify the roles and responsibilities.

D. Create a communications management plan.

11. You are working on elements of the resource management plan. The project requires a large number of people to complete the work, and you have learned from past projects the importance of having clarity on who project team members report to within the project. The balance of work and available time are considerations. You need to make certain the right resources are available when needed and can complete the work. It is also important that team members know when and how fast they need to complete the work they are assigned. A responsibility assignment matrix helps by documenting which two data points?

A. Activity and resource

B. Resource and usage each month

C. Resource and duration estimate

D. Activity and calendar date

12. The engineering resource group has a policy of no salary bonuses for project work. The project manager's current project has an aggressive schedule and a difficult technical obstacle to overcome. A new product offering is dependent on this project's success in the current schedule. The project manager has heard grumbling from his team members about the fact that they cannot be rewarded for their effort. What is the first thing the project manager should do?

A. The project manager should determine whether team members from another department can help with the project.

B. The project manager should talk with the team about the importance of getting this done on time and explain the company policy.

C. The project manager should negotiate a less aggressive schedule from the client.

D. The project manager should talk to management to determine other rewards that can be given.

13. A project team member has just completed work on the microprocessor for the new human system performance monitor and is now finished with the project. The project manager should:

A. Provide input to the team member's performance appraisal.

B. Reevaluate the activity duration estimates.

C. Evaluate the project's resource requirements.

D. Change the resource management plan.

14. What does a resource histogram show that a responsibility assignment matrix does not?

A. The person in charge of each activity

B. Time

C. Activities

D. Interrelationships

15. Two stakeholders are disagreeing via a series of emails as to whether a deliverable meets the acceptance criteria. One of the stakeholders wanted different criteria, but the cost-benefit analysis done in planning did not support delivering that level of performance. The stakeholders agreed that the higher level of performance was not required and was not cost-effective. A team member has just informed you that that a problem with his work has occurred. The deliverable he is working on must be shipped today, or there will be a project breach. One of the stakeholders having the email disagreement comes to you to complain about the other. You say, "I cannot deal with this issue now!" Which of the following techniques are you using?

A. Problem-solving

B. Withdrawal

C. Compromising

D. Forcing

16. You take over a project from a colleague. In the process of getting familiarized with the team, you hear complaints about timelines and overtime. Which tool may your colleague have neglected to use?

A. RACI matrix

B. Responsibility assignment matrix

C. Project organizational chart

D. Resource histogram

17. You are hired to do a business process improvement project which includes new policies, processes, procedures, and software tools. The functional managers have assigned their staff for very limited periods to accept deliverables and provide operational information as required. As a result, your team will be mainly temporary resources hired to be part of your team, making resource management on this project extremely critical. The procurement manager assisting you in this sourcing effort asks you for your resource management plan. Which of the following is included in a resource management plan?

A. When and how people will be brought into and taken off the project team

B. If independent estimates are needed, who will prepare them and when

C. What details about the project should go to whom and when the details need to be sent

D. How the team will implement the plans for ensuring the project will satisfy the needs for which it was undertaken

18. A project manager needs to determine the resources needed for the project. Select the primary process from the following choices.

A. Plan Resource Management

B. Identify Stakeholders

C. Solicit expert advice from functional managers

D. Estimate Activity Resources

19. Your organization is having difficulty managing all of its projects. You have been asked to help senior management get a better understanding of the problems. What do you do first?

A. Meet with senior managers to help them develop a new tracking system for managing projects.

B. Meet with individual project managers to get a better sense of what is happening.

C. Review the project charters and bar charts for all projects.

D. Send a formal memo to all project managers requesting their project management plans.

20. Another project manager has a family emergency and must leave. He has asked you to fill in for him during a team meeting to discuss a minor problem with the project. He has already distributed a detailed agenda and provided you with a copy. When you attend the meeting, several members of the team are making fun of the absent project manager's ethnic heritage. Your company does not have a formal diversity policy covering such behavior. What should you do?

A. Report the incident to the other project manager.

B. Hold the meeting as if nothing happened.

C. Begin the meeting with a discussion of diversity and professional behavior.

D. Because your company does not have a written diversity policy, there is nothing you can do.

21. A scheduled performance review of project progress indicates a variance from the planned utilization of paint on the project. The paint is a high quality custom blend designed specifically for the project. It is expensive and has a lead time of 3 weeks to reorder it. The project manager might do any of the following to help determine the root cause of this issue except:

A. Revisit the Create WBS process.

B. Perform benchmarking.

C. Perform alternatives analysis.

D. Review the basis of estimates.

22. For the last three months, a customer has been from two to four days late with her approvals on deliverables. After analyzing the situation, the project manager decides withdrawal is the best conflict resolution technique to use. Which of the following reflects withdrawal?

A. Call the customer and demand that you receive the approvals today.

B. Postpone a decision.

C. Inform the customer that late approvals are not a problem, but ask him or her to try to get them in on time in the future.

D. Meet with the customer to determine a new due date for approvals.

Answer 1

Answer 1
The correct answer is D, Manage Team,
The question clearly says that there is a concern with the team in terms of agreement the problem is with managing team.
Answer 2
The correct answer is C, tell the employees to inform his manager.
This is the best solution out of the other option.
Answer 3
The correct answer is D, Make sure each team member has a clearly assigned role
Because this is the purpose of managing team process.
Answer 4
The correct answer is D. Smoothing
Because in this type of conflict resolution it emphasizes on common interests of the conflict party and and de emphasizes their differences.

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