Question

How can a small business owner use social media to better connect with customers as a part of a viral marketing strategy? Give an example.

Answer 1

A small business owner can use variety of ways in social media to better connect with customers which would either be free of cost or of a very minimal cost. Some of the ways are :

1. Creating a Fb Page and posting about the business

2. Creating a Social media group of the previous customers to create better customer relations.

3. Using fb and Insta ads in order to promote the business and products.

4. Using other social media influencers to advertise the business and product.

5. Creating a website for the business so that customers can get to know about the business online.

6. Start taking orders online from Insta , WhaatsApp or Fb.

7. Using Video platforms to promote the service or product with live demonstration and better live interaction.