Question

Explain how you would determine if employees had the reading level necessary to succeed in a training program. How would you determine if employees had the necessary computer skills needed to use a web-based training program? What conditions would suggest that a company should buy a training program from an outside vendor? Which would suggest that the firm should develop the program itself?

Answer 1

A literacy audit can be used to determine employees’ basic skill levels. Employees without the necessary reading level could be identified through reading tests and reassigned to other positions more congruent with their skill levels. Remedial training can also be provided to them. To ensure that employees have the reading level necessary to succeed in a training program a basic skills assessment and training program can be conducted. In which first the employees’ basic skills are assessed. A test of reading and math skills is given to employees. People who score at or above a ninth-grade reading level are eligible to attend training programs. Those with literacy levels below ninth grade can be counseled to attend basic skills training. To determine if employees have the necessary computer skills needed to use a Web-based training program the company can use tests and work samples. Surveys can be conducted, during which, employees need to answer the questions in the questionnaire, which are related to skills in using new technology. This helps in determining their training needs. Also, phone interviews can be conducted with a small sample of the employees to gather more detailed information regarding specific skill needs.

A company should buy a training program from an outside vendor if it lacks the time and the expertise but if it has a staff expertise and the budget it can use internal consultants to train all its employees.