Question

how will automobile manufactures measure the success of customer satisfaction?

how will automobile manufactures measure the success of customer satisfaction?

Homework Answers

Answer #1

The automobile manufactures measure the success of customer satisfaction as explained below:

  1. One of the important way automobile industries keeps as benchmarking if the driving experience of their customer. Driving being a core activity of any automobile tells how successful the vehicle is.
  2. The interior and exterior looks of the automobile would be the second factor of measuring the success of customer satisfaction. Any customer would look for comfort while buying a automobile.
  3. Then comes the safety measures within the automobile which is used to measure the customer satisfaction level.
  4. Fuel consumption would also be an important factor for a customer to be satisfied or not with the automobile.
  5. Finally technology plays an important role and implementing the innovative technology in the automobiles can greatly impact customer satisfaction.
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