Question

3. Which one of the following is NOT a nonfinancial performance measure of customer satisfaction on a commercial airline?
A) number of lost bag reports
B) number of flights cancelled
C) number of employees with advanced degrees
D) number of flights on time

4. Wininger Company has the following information available for the past quarter:

Division A Division B Division C
Sales $250,000 $400,000 $350,000
Variable expenses 52% 30% 40%
Fixed expenses controllable by division manager $60,000 $200,000 $175,000
Fixed expenses controllable by others $10,000 $5,000 $7,500

Unallocated expenses for all three divisions are $22,000. What is the contribution controllable by the division manager in Division B?
A) $53,000
B) $75,000
C) $80,000
D) $280,000

Answer 1

answer to question 3

Non financial performance measures includes number of bag lost,number of customer complaints,number of on time flight, and number of cancelled flights for customer satisfaction on commercial airlines. but staff advanced degree is not relevant for measurement of customer satisfacton.

hence,option C is correct.

Answer to 4

Contribution controllable by divisional manager does not take into consideration unallocated expenses,and expenses which are controllable by others.

Particulars	Amount
sales	400000
variable cost @ 30%	120000
controllable expense by manager	200000
controllable contrbution margin	80000

  option C is correct.