he most common strategy for resolving organizational conflicts by which two or more parties in dispute with one another exchange offers until a successful solution is found is called:
A. |
Whistle-blowing |
|
B. |
Arbitration |
|
C. |
Mediation |
|
D. |
Bargaining |
ANSWER: c. Mediation
Mediation is an informal way of resolving conflict. It is a process of negotiation with the help of a neutral third party, called mediator. Mediators do not find faults, make recommendations or issue orders. They just help the parties in conflict, reach a settlement by assisting with communication, and developing options by obtaining relevant information. As it is a negotiation process, so parties in dispute, exchange offers with one another, until a successful solution is found.
Get Answers For Free
Most questions answered within 1 hours.