Question

describe a typical quality management system

Answer 1

A Quality Management System(QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization's purpose and strategic direction. It is a set of policies, processes, and procedures required for planning and execution (production/development/service) in the core business area of an organization. A QMS of a company is described in the various documents that are updated at regular intervals and as improvements are made. A process-based QMS enables the organizations to identify, measure, control, and improve the various core business processes that will ultimately lead to improved business performance. A complete ISO 9001 QMS must address all the requirements of ISO 9001, including the ISO 9001 documentation requirements.

The basic steps to implementing a QMS are as follows:

• Design and Build - The design and build portions serve to develop the structure of a QMS, its processes, and plans for implementation. The management should oversee this portion to ensure the needs of the organization and the needs of its customers are a driving force behind the systems development.
• Deploy - Deployment should be served in a granular fashion by breaking each process down into subprocesses and training the staff on documentation, education, training tools, and metrics.
• Control and Measure - Control and measurement are two areas of establishing a QMS that is largely accomplished through routine, systematic audits of the QMS. The specifics vary from organization to organization and depend on size, potential risk, and environmental impact.
• Review and Improve - Review and improve detail on how the results of an audit are handled. The goal is to determine the effectiveness and efficiency of each process toward its objective; to communicate these findings to the employees, and to develop new best practices and processes based on the data collected during the audit.