Question

in operations management; quality is defined as

Answer 1

In operations Management, Quality is defined as conformance to requirements or specifications.

Quality is meeting customer needs and expectations.

These expectations could be in terms of -

1. Performance

2. Appearance

3. Avaliability

4. Delivery

5. Reliability

6. Price/ Value etc

Example of poor quality:

1. Unresponsive customer service number

2. Product doesn't perform as marketed

3. Late delivery

4. Unclear instructions to use product

5. Product breakdowns etcd