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Why is it important to provide professional customer service when advising customers of service severance? Discuss...

Why is it important to provide professional customer service when advising customers of service severance? Discuss in 30–50 words.

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Answer #1

Professional Customer Service is needed to be provided when advising customer of service severance to avoid negative repercussions such as wrongful termination lawsuit.

It is also to make sure that reasons of termination holds water and it is consistent with company's policies and practices.

It is highly important to treat them with professional conduct and give due respect even while terminating them from the company. They should also be providing all such upfront payments to the employee in order to avoid any kind of litigation issues.

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