Question

Why is it important to be aware of organisational policies and procedures when acting to resolve the dispute? Discuss in 50–80 words.

Answer 1

Policies and procedures are an essential component of any organization. Policies are important because they address pertinent issues, such as what constitutes acceptable behavior by employees. Procedures, clearly define a sequence of steps to be followed in a consistent manner, such as how the organization will respond to any policy violations. Utilizing both policies and procedures during decision-making ensures that employers are consistent in their decisions. However, these policies and procedures are rendered useless if employers neglect to adhere to them or fail to effectively communicate them to employees. Utilizing both policies and procedures during decision-making ensures that employers are consistent in their decisions.