Question

If problems cannot be resolved immediately, what procedures should you take to:

1. Escalate the issue? Discuss in 50–80 words.

2. Resolve the issues at a later time? Discuss in 50–80 words.

Answer 1

If problems cannot be resolved immediately, one must follow set procedures depending on case to case basis. If solving the problem is urgent and one is unable to solve it, one should esclate the issue. On the other hand, if problem is of a lower priority, one can note the facts down for later resolution. Let us discuss both the scenarios:

1. Esclate the issue: Problem which is esclated should go through following checks before getting esclated:

a. Problem is properly defined

b. All facts are clearly stated in the problem

c. Incorrect approaches already followed for solving the problem in order to save time of higher authority

d. Time already spent in solving the problem and time frame in which problem must be solved.

After the checks are done, one must follow the notified procedures in order to report the matter to higher authority and perform a formal esclation procedure.

2. Resolve the issue later at time

Before putting aside the problem for later resolution, one must go through following checks as under:

a. Is the problem definitely of nature which can be resolved later ?

b. Have all the facts of the problem clearly noted so one may not have problem looking for the facts later on.

c. Does the document mention the basis of assigning a low priority to the problem ?

Once the issue is decided for resolution at a later time, one may go through procedural aspects in order to formally close the problem for the time being.

NOTE: Since the question is objective, the answers may vary depending on different scenarios. As nothing subjective is mentioned here, the answer has also been objectively answered.