Question

HR practitioners what tools are at the disposal to develop emotional intelligence in managers

Answer 1

Emotional intelligence is the capacity to understand one's own emotions , others emotion and management and control of behavior by using this understanding.

HR have many EQ(EMOTIONAL QUOTIENT ) Tests to determine the emotional intelligence. Based on .these results he can use different tools to develop emotional intelligence. Some of which are

1) Making employees understand Thier own emotions and how the self control themselves when emotion is triggered. Once it is known to them Thier self control and behavior they can be trained to better manage Thier emotion . They can learn to avoid emotion coming into way of making decision.

2) they can be shown the emotions of other employees and how one perceived emotion of others. This will help in developing empathetic understanding and person can behave in better way with other when he understands the emotion of other .