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What are the ten benefits of proving excellent customer service?

What are the ten benefits of proving excellent customer service?

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Answer #1

Here are the benefits of providing excellent customer service.

  1. Because of good experience with customer service the customers are retained. They again come for service.
  2. Because of the word of mouth publicity new customers come.
  3. Good customer service increases profit. Because of the increased sale the cost is reduced. And reduction in cost enhances the profitability.
  4. Employee moral is boosted.
  5. It gives competitive advantage over competitors.
  6. The shareholders are also happy with the profits and they tend to invest more. Hence it becomes easy to collect fund.
  7. It reduces the risk of failure.
  8. Customers are also satisfied.
  9. Because of this the employees do not leave the company and employee turnover is reduced.
  10. Because of these above points overall productivity of the company is increased.
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