Question

Explain the components of a service blueprint.

Explain the components of a service blueprint.

Homework Answers

Answer #1

following are the main components of service blueprint------

  • support processes--these are the interactions , actions or steps which are taken by non contract employees in delivering the services.
  • Customer actions- these are the steps the customer takes in the delivery process of the service these are choices, steps ,interaction and activities that customer makes while buying the service.
  • on stage employee actions- these are the things or activities that employees do while selling the services interacting with the cuctomers.
  • Backstage employee actions-these are the activities or steps done by the employees which are not visible which supports the on stage.
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