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Think about companies such as Netflix, Hulu, Cable, or Redbox. What is their strategy? How do...

Think about companies such as Netflix, Hulu, Cable, or Redbox. What is their strategy? How do they keep customers when they do so little in terms of CRM?

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Answer #1

Such companies work with strategies and they know the need of the customers.

Hulu comes up with free trial week, Comparison with teh free version, which only lets the customers watch shows on their computers, the premium version will give them advantage of watching them at variety of devices.

Netflix has the best user experience and give the best movies and original content.

Redbox has provide facility to the users to reserve movies online or simply choose from what available at Kiosk They don’t require customers to leave home or wait in line.

Such above examples shows, if the company caters the demand of the users and provide services as per the requirement and need of an hour. Company will definitely grow.

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