Question

Passengers arriving at an airport for departure must first wait to check in to obtain

a boarding pass and check their luggage. Then as part of an airline security

procedure they must be interviewed by the airline security staff. Then all

passengers that pass the airline interview process must go through the airport

security. Those passengers that pass through the security proceed to the gate. At

the gate, the passengers must wait for their row to be called to have their boarding

pass authenticated. If the boarding pass does not match the departing flight, the

passenger is directed to the appropriate gate. The passengers that have an

excessively large bag as a carry-on must first wait for an attendant, and then, they

are directed back to “check in” to check in the luggage piece. Subsequently, they

must pass through the security again to return to the gate. Passengers with the

proper boarding pass and appropriate size carry-on are allowed to enter the jet

way and board the plane.

(i) Create a flowchart of the passenger arriving at an airport for departure

process.

(ii) How might this process be improved to avoid delays?

Answer 1

Answer:-

1) A flowchart of the passenger arriving at an airport for the departure process:-

2.

Answer:- This process can be improved by making a change in step 7 where checking of the large bag can be done step 3 while they were checking their luggage so that the passenger does not need to go step 3 to step 7 again. This will save the time and effort of both the passenger and airport staff.

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