Question

Have you ever been a company spokesperson concerning the media, a presenter at an industry conference, a representative at a trade show, etc? Did you receive any training by the company about this activity? In this company, are there any general do’s and don’ts about interacting with those outside the company? Explain. (Please do not list any person by name or any company name.)

Answer 1

Yes, I had been a representative at a trade show in one of my past assignments. For which I had received a training by the company. The training was provided by my superiors in the management on how to conduct it properly. Some of the do’s and don’ts were:

Some of the do’s about interacting with those outside the company:

1. Meet every person with a warm smile.
2. Always try to be as informative as possible.
3. Try to solve visitors query.
4. Handover pamphlets, brochure and your visiting card to all the visitors.
5. Give a product demo to them.
6. Be patient and listen them carefully.

Some of the don’ts about interacting with those outside the company:

1. Never be rude with anyone.
2. Don’t use your mobile phones during the tradeshow
3. Don’t pass any remark if the visitor is complaining about the company or its products.
4. Never be aggressive in your response.