Question

What next steps do you think LUX* should take to cement its strong service culture, continue service innovation, and maintain its high profitability?

Answer 1

LUX* hospitality bunch operates an arrangement of 8 resorts and a private island in the Indian Ocean.

The company was established in 1985 in Mauritius, as Naiade Resorts, and became LUX* Island Resorts in 2011 and LUX* Resorts and Hotels in 2014, after they opened a hotel in China

BUILD A STRONGER SERVICE CULTURE

Reward and Recognize

•   Include service standards in sets of expectations, representative evaluations and compensation

•   Publicly recognizing top service entertainers with praise and awards

•   Eliminate laborers who don't fit into or want to fit into the culture

Improve internal communications

•   Be visual

•   Inspire

•   Entertain

•   Be transparent

•   Don't dismiss the big picture

Build a community in the workplace

•   Like-minded people concentrated on a shared objective and are willing to make a special effort to assist a colleague.

Walk a Mile in My Shoes

•   Employees can visit diverse department on their day off in exchange of rewards

•   Develop a progressively comprehensive point of view and see issues from the alternate points of view of the various departments

CONTINUE SERVICE INNOVATION

•   Provide channels for feedback and ideas

•   Organize week by week workshops

•   Implement an incentive-based policy

•   Encourage cross-departmental communication and collaboration

MAINTAIN HIGH PROFITABILITY

• Partnership with local water sports businesses

• Use digital influencers

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• Disconnect their visitors from their unpleasant life thank's to the '' safety box ''