Question

Write a summary of the following roleplay scenario:

Mr. Osborn, a 60 year old man, comes into the office with a large hearing device on his right ear. He is there for a physical examination, and it has been several years since his last appointment. You are responsible for obtaining a new history form and updating his registration information. Role-play the communication between the Administrative Medical Assistant and the patient. Factors to include in your scenario:

1. Select a quiet place to communicate, and give the patient your complete attention.

2. Eliminate distractions or background noises.

3. Choose good seating arrangement, sitting on the side of the patient's good ear.

4. Face the patient in an area of good lighting.

5. Touch the patient lightly, as necessary, to gain his attention.

6. Speak in a natural tone, slowly, and distinctly, enunciate clearly, and use a low pitched voice.

7. Use short, simple sentences and repeat or rephrase as necessary.

8. Use gestures as needed.

9. Write down words or phrases that you have difficulty communicating.

10. Practice active listening techniques and get feedback by asking questions to verify understanding.

Answer 1

Summary of the roleplay :-

The role play showcases the interaction or the interview being done by the medical assistant and the patient called Mr .Osborn . Mr . Osborn is a 60 year old male who came for the physical examination after many years . He has an ear equipment in the right side . Since it has been a long time from his last appointment , the medical assistant is taking his new history and the roleplay is showcasing or focuses on the points to be kept in mind while taking an interview so that it is effective , and comfortable for the patient . Also in the last of the interview he takes feedback from the patient for evaluation of the interview process .