The quality of employees can make or break a company. Studies show that the work output of good employees is more than 3 times that of underperforming employees. With the cost of hiring and training being very high, most companies tend to ignore these underperforming employees without realizing the damage they can do. Most importantly, they affect the success of the business given that the quality of the work is below average and customers receive shoddy service.
Disengaged, lazy and underperforming employees can ruin the work environment and be the cause of unnecessary stress resulting in conflicts. Employees should ideally be the most important assets of the company but if a company does not manage its underperforming employees, they can prove to be serious liabilities.
Retaining underperforming employees also has indirect and long-standing costs for a company. While it is true that hiring and training employees is a time and money consuming affair but keeping underperforming employees is probably as costly.
Underperforming employees are neither motivated nor interested in being creative nor come up with ideas that would add to the quality of products and or customer service. They contribute a negligible amount to the company in this regard and given the current business environment, it is essential that each member of a company is able to contribute consistently. Underperforming employees also require a lot more training and coaching. This would mean that the additional hours they spend training, their portion of the workload would remain unattended. It then becomes the responsibility of the other members of the team to carry this additional workload- without extra compensation or benefits, leading to dissatisfaction.
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