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what is 4 dimensions of E-S-QUAL? explain it.

what is 4 dimensions of E-S-QUAL? explain it.

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The four dimensions of E-S-Qual are namely efficiency, fulfillment, availability and privacy. These are the four dimensions in which the service quality is measured. Efficiency is nothing but the outcome a customer is getting with the investment he is getting. Fulfillment is that the characteristics he desired in a particular product is fulfilled or not. Availability is that the product is available easily to him when required or not and privacy is known factor to everyone where the information is private or not.

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