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suppose you are designing a web application for doing online banking. explain which two of the...

suppose you are designing a web application for doing online banking. explain which two of the "five E's of Usability" are most important in this case?

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Answer #1

Effective and Error Tolerance:

The website has to be effective in order to be complete and accurate.

Accuracy plays a major role in terms of banking since we deal with money. User will not use the website if he/she is not able to accomplish the goals.

Error Tolerance is equally important since a small error will have huge impact on the customer's trust on the bank itself.

The website should be in such a way that it prevents error as much as possible and even if the user makes a mistake, it should provide an option to rectify immediately .

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