Question

Briefly describe the product-process matrix and the customer-contact matrix for service processes.

Briefly describe the product-process matrix and the customer-contact matrix for service processes.

Homework Answers

Answer #1

A product process is used to analyze the relationship between the product life cycle and the process or technological life cycle associated with the product. Typical components of a product process matrix include the stages through which the product is manufactured and against each level of volume the technology used and the process in place is indicated in the matrix. A customer contact matrix in the service organization is matrix designed for the services offered along with the passive involvement of the customers. It includes the organizations identified customers along with the type of service provided to each client. The service package along with the process required for each service is mapped in the matrix.

Know the answer?
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Not the answer you're looking for?
Ask your own homework help question
Similar Questions
Part 1: Product Strategy Briefly describe a product or service that you use and enjoy. Where...
Part 1: Product Strategy Briefly describe a product or service that you use and enjoy. Where is it in the product development life cycle? What recommendations do you have for improving the offering to fit your needs better? Be sure to consider the following: What level of quality and consistency does the offering have? How many features does it have and can they be removed or added? Does the design and/or service deliver what the customer values? If not, how...
Describe the subconscious process, nonconscious processes, and mindlessness.
Describe the subconscious process, nonconscious processes, and mindlessness.
List and briefly describe three types of process interaction. In your description you must define what...
List and briefly describe three types of process interaction. In your description you must define what does it means by the process interaction, the relationship among processes and the control problems exist for each type of process.
Analyse the product and service matrix for amazon canada and perform a BCG matrix analysis,please make...
Analyse the product and service matrix for amazon canada and perform a BCG matrix analysis,please make sure that you use specific examples of Amazon’s products or services to discuss each of the quadrants on the matrix
List the three customer value propositions and briefly describe them.
List the three customer value propositions and briefly describe them.
What is ironmaking and steelmaking? Briefly, describe and compare the two processes; (ii) What is the...
What is ironmaking and steelmaking? Briefly, describe and compare the two processes; (ii) What is the Kroll Process? How does it differ from ironmaking? ; (iii) What is gray cast iron and white cast iron? Why do the cast irons exhibit poor toughness? What can you do to induce some toughness to gray cast iron? Sketch the microstructure of gray cast iron and nodular cast iron and comment on their properties. Describe one applications where cast irons can be used...
Describe a customer experience you have personally encountered where the good or service or both were...
Describe a customer experience you have personally encountered where the good or service or both were unsatisfactory (e.g., defective product, errors, mistakes, poor service, service upsets, etc.). How might the organization have handled it better, and how could operations management have helped?
list and briefly describe the four steps in the lending process
list and briefly describe the four steps in the lending process
Briefly explain the innovation process for the new product development.
Briefly explain the innovation process for the new product development.
Web self-service is becoming the preferred communications channel for customer service and the phone is losing...
Web self-service is becoming the preferred communications channel for customer service and the phone is losing ground. As reported in Customer Relations Management magazine (November, 2013), Forrester Research found that 72% of consumers, regardless of age, prefer self-service to the telephone or email when it comes to resolving product or service issues. Describe and discuss what needs to be considered to fully support customers after the sale using the Internet.
ADVERTISEMENT
Need Online Homework Help?

Get Answers For Free
Most questions answered within 1 hours.

Ask a Question
ADVERTISEMENT