Question

A. Which of the following is an example of a customer-oriented nonfinancial measure? -Product flexibility -Product...

A. Which of the following is an example of a customer-oriented nonfinancial measure?

-Product flexibility

-Product defects

-Production volume

-New product introductions

B. Which of the following is an example of an employee-oriented nonfinancial measure?

-Setup efficiency

-Labor productivity

-Accidents per month

-Time to respond to customer problems

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Answer #1

A. Which of the following is an example of a customer-oriented nonfinancial measure?

Solution: Product flexibility

Explanation: A customer-oriented nonfinancial performance measure expresses performance in a measure other than monetary terms such as flexibility of product as per customer's needs

B. Which of the following is an example of an employee-oriented nonfinancial measure?

Solution: Accidents per month

Explanation: An employee-oriented nonfinancial performance measure expresses performance in a measure other than monetary terms such as company's number of accidents

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