Question

1. Nonfinancial performance measures in the balanced scorecard such as customer satisfaction are often _____ of...

1. Nonfinancial performance measures in the balanced scorecard such as customer satisfaction are often _____ of future financial performance.

a. not considered an indicator

b. poor indicators

c. lagging indicators

2. Carolina, the accountant for Duke Manufacturing, tells Jacob, who works in customer service for Duke, that that their company's customer satisfaction rating predicts sales revenue in dollars. Carolina's comment indicates that the customer satisfaction rating is

a. a lagging indicator

b. a nonfinancial metric

c. a leading indicator

d. both a leading and a lagging indicator

d. leading indicators

3. Performance targets

a. are an optional part of the balanced scorecard

b. are always linked to employee quarterly bonuses

c. are never linked to incentive compensation

d. provide goals for employees

Business   Accounting   
0 0
Add a commentTranscribed image text
Next >

Homework Answers

Answer #1

1. leading indicators

Explanation: Customer satisfaction can predict future performance because it can be an indicator for customer loyalty which can predict future revenue.

2. a leading indicator

Explanation: Customer satisfaction rating is a leading indicator because it can predict sales revenue (future performance).

3. provide goal for employees

Explanation: Performance targets provide goal for employees because if a specific target is met then the award will be paid to the employees.

0 0
Know the answer?
Your Answer:

Post as a guest

Your Name:

What's your source?

Earn Coins

Coins can be redeemed for fabulous gifts.

Log In

Sign Up

Not the answer you're looking for?
Ask your own homework help question
Similar Questions
Which of the following is correct about balanced scorecards? a) If one performance measure improvement on...
Which of the following is correct about balanced scorecards? a) If one performance measure improvement on a balanced scorecard shouldlead to improvement in another performance measure but doesn’t, employees must work harder. b) If the balanced scorecard is constructed correctly, the performance measures should be independent of each other so that bad performance in one measure will not result in bad performance on another measure. c) A balanced scorecard contains both customer and internal business process performance measures because improvements...
Classify each of the following performance measures into the balanced scorecard perspective to which it relates:...
Classify each of the following performance measures into the balanced scorecard perspective to which it relates: financial perspective, internal operations perspective, learning and growth perspective, or customer perspective. a. Employee satisfaction surveys b. Units of waste per production process, uniformity of products and inventory control c. Numberofenergy-efficientbulbsreplaced d. Management training course certificates awarded e. Number of customer referrals
3. Which one of the following is NOT a nonfinancial performance measure of customer satisfaction on...
3. Which one of the following is NOT a nonfinancial performance measure of customer satisfaction on a commercial airline? A) number of lost bag reports B) number of flights cancelled C) number of employees with advanced degrees D) number of flights on time 4. Wininger Company has the following information available for the past quarter: Division A Division B Division C Sales $250,000 $400,000 $350,000 Variable expenses 52% 30% 40% Fixed expenses controllable by division manager $60,000 $200,000 $175,000 Fixed...
1.Performance expectations must be established once objectives and measures have been executed and advertised. True False...
1.Performance expectations must be established once objectives and measures have been executed and advertised. True False 2. Business strategy is concerned with a.choosing market and customer segments. b.selecting individual and organizational properties required. c.identifying critical internal and business processes. d.All of these choices are correct. 3. Which of the following is NOT a major enabling factor of the learning and growth perspective? a.employee capabilities b.employee attitudes c.information system capabilities d.customer attributes 4. At the beginning of 2018, Haroldson Company installed...
ADVERTISEMENT
Need Online Homework Help?

Get Answers For Free
Most questions answered within 1 hours.

Ask a Question
ADVERTISEMENT