Question

Discuss the concept of quality in the production of goods and services.

Answer 1

Quality play an important role in production of goods and service .Quality is the performance of the product as per the commitment made by the producer to the consumer. Such commitment may be explicit or implicit i.e. in terms of written contract or in terms to the Quality management expectation of the average consumer of the product. The performance of the product is concerned with the ultimate function and service which the product must provide to the final; consumer.A product is known as a quality product only when it satisfies various criteria for its functioning for the consumer. In addition to the physical criteria, there is also a service and time factor to quality. The same quality of physical performance should be available over a reasonable length of time. Hence time is also unnecessary aspect of quality.