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Zara's offer a combination of goods and services to their customers. As you learned in this module, there are some key differences between production of goods and delivery of services. What are the implications of these differences relative to managing operations? Click the reply button below to submit your answers.
The main difference between these two is the amount of customer interaction that involves. While the production of goods require a low customer interaction, delivering a service focus on the customer experience.
Goods are the material items that can be seen, touched or felt and are ready for sale to the customers. | Services are amenities, facilities, benefits or help provided by other people |
Nature | goods are in Tangible nature | services are in Intangiblenature |
Transfer of ownership | ownership can transfererd in case of goods | Not pssible |
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