Question

2. Performance Measurement: You have been hired to develop a performance evaluation tool for the job of a Starbucks Barista. The barista’s primary duties and responsibilities are:

Assisting customers, processing customer payments, explaining menu items and making drink suggestions, determining inventory supplies and needs, maintaining store cleanliness, and, of course, preparing outstanding drinks.

In developing an evaluation tool, you have decided to include three objective and three judgmental performance measures. For each of your measures, explain what it is, how you intend to measure or evaluate it, and how will you determine what constitutes good performance and poor performance. It should look something like this:

            A. Objective Performance Measure 1 (repeat this for measures 2 and 3)

Definition

How measured

How to differentiate good performance and poor performance

           

            B. Judgmental Performance Measure 1 (repeat this for measures 2 and 3)

Definition

How measured

How to differentiate good performance and poor performance

     For example, if I developed a performance evaluation for an automotive mechanic, I could start with this:

       A. Objective Performance Measure 1: number of cars serviced per month.

Definition:

This would be defined as the number of basic services performed which includes:     oil changes, minor tune ups, tire installations, belt changes, sensor replacements, and other services that are typically under $350

How measured :

         This would be measured by counting the number of these services performed in a given calendar month

How to differentiate good performance and poor performance

         Various performance levels could be determined by comparing to the average number of services a competent employees performs per month. If the number is                                                          about the same (within a standard deviation) this could represent “satisfactory” performance, if the number of services is more than 1 sd above the mean level, it                                                                      would represent “outstanding” performance, and if the number of services is less than 1 sd below the mean, it would represent “unsatisfactory” performance.

     (

Answer 1

I suggest that assisting customers or processing the payment are easy and mandatory for everyone, so we have to look other options for evaluating them by getting the feedback from the customers. We can get the customer feedback based on different services that they get, because with overall feedback, we can't find the mistake of the supplier, so its necessary to take feedback separately.

Objective performance method:

Knowing how many inventory dishes are made every month by separate person

Then we can easily evaluate each person based on their performance and easily we evaluate them