Question

essay writing If you were employed as an accounts clerk in a rural bank, what would you do to improve or ameliorate upon the performance of the bank?

Answer 1

If I were employed as an accounts clerk in a rural bank, I would have taken certain steps with permission of bank's branch manager to improve or ameliorate upon the performance of the bank.

I would have ensured that a proper service to the customers are being provided by my bank in following aspects:

• Greet and assist customers to ascertain their needs.
• Interview customers who would like to start checking or savings accounts.
• Print and distribute application forms, ensuring applicants fill out all fields properly.
• Proofread forms and go over with applicant.
• Enter data into computer systems.
• Hand out literature regarding company policies on all accounts.
• Ensure customers walk away educated about account benefits.
• Up-sell products that go along with accounts.
• Prepare forms for signature cards, cashier checks, drafts and money orders.
• Answer telephone and address inquiries.
• Close accounts as needed.
• Obtain credit reports.
• Discuss how to apply for ATM cards, direct deposit of checks, and certificates of deposit.
• Record customer deposits and fees.
• Initiate wire transfers.
• Handle disputes about account fees.
• Take off fees if necessary.
• Perform foreign currency transactions and sell traveler's checks in preparation for travel.
• Perform teller duties.

I would have ensured that my customers are satisfied with our these services mentioned above.

I would have also presented a feedback register or system to customers so that they may suggest about our services, and what they want us to further improve.

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