Question

Identify three themes in the Case in Point "Working with jerks" from chapter 9 in the text (Organizational Communication - Approaches and Processes by Katherine Miller). As well as make 3 recommendations of how the themes discovered in the case could be used to improve communication in other organizations. Explain why your recommendations will work.

Answer 1

When working with the so called 'jerks' within a given organization, the best way to deal with communication with them is to have a calm and soothing conversation as opposed to letting your mirror neurons imitate their actions and their way of talking.

It is better to communicate with them in a group in order to show them the irrationalities of their behavior.

The third way is to minimize communication with them as opposed to cutting a ties as they need to be approached every once in a while for work.