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Consider a situation that a customer has written to complain about the poor service at the...

Consider a situation that a customer has written to complain about the poor service at the restaurant you are managing. You are aware that the problem occurred because two of the waiters had not turned up on that day, and you try to remedy the problem by offering a special discount on her next visit. Compose a message that emphasizes the positive and de-emphasizes the negative and is likely to build goodwill with a reader.

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"This is _______, I am incharge of this restaurant. I understand that you didn't get the service you expected. The mistake is from the restaurant side and I kindly apologize for that. I believe that I am inclined to let you know the reason for the poor service. The reason is that two of our waiters didn't turn up for the work today. I agree that it is wrong on the restaurant's part and I would like to rectify it by offering you a special discount of 50% on your next visit. I assure you that you would enjoy your next meal with us with the best service. Hope you understand"

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