Question

Customer Relationship management Relfection Paper

How do you think the experiences you had with custermor relationship management will shape your future learning and action?

What were the most difficult or satisfying parts of customer relationship management? Why?

What is something you liked about customer relationship management?

Knowing what you do now, what is one positive step you can take?

After completing customer relationship management, what goals can you set for the future?

Answer 1

How do you think the experiences you had with customer relationship management will shape your future learning and action?

It will help me in learning more about the customer behavior and also help me in understanding their requirements better. I will learn to create a customer-oriented approach and keep the customers satisfied. I will learn more about solving the problems quickly and communicate effectively with the customers. Customers build the business and make a company successful so meeting their demands is very much necessary for customers relationship management.

What were the most difficult or satisfying parts of customer relationship management? Why?

The most satisfying parts of customer relationship management are analyzing the problem and finding a suitable solution to help the customers. Identifying new business opportunities and creating a strong business relationship with the customers. Making changes to the processes in order to make them customer oriented and meet the customer demands.

What is something you liked about customer relationship management?

Something that I like about customer relationship management is making the business customer-oriented and building a business plan that targets the customer satisfaction.

Knowing what you do now, what is one positive step you can take?

I can give more importance to understanding the problems faced by the customers and find solutions to help them solve their business problems. This will strengthen the relationship between the company and the customer.

After completing customer relationship management, what goals can you set for the future?

My goal would be to make use of the data to make better business decisions that help me in creating good customer relationships. I will create a customer-oriented approach in the business and make sure that the customers are satisfied with the product or service we provide. I will also give importance to the customer support because they are the face of the company after the sales. I will also create KPIs that can help me in measuring the performance of the CRM team and also identify the best practices that can be implemented for a long-term benefit.