Question

Imagine that you hired to run a division of a company in the same business as the one you have been studying as your capstone corporation. Prior to your arrival, there has been no performance management system in place in your division. You have eight managers reporting to you, and they each have 10-12 employees in their work groups. Please describe the best performance management system for your division.

Answer 1

With globalisation of the economic environment employee retention and attraction of the best available talent within any industry is a major factor greatly impacting the performance and success of an organisation given the fact that human resource is a major input for most organisations. The quality of Manpower recruited by an organisation greatly decides the subsequent quality of output delivered. Since most organisations are aware of the extensive impact of hiring and retaining the best available talent, they indulge in constantly evolving strategies and tools to achieve this goal in a greatly competitive economic environment. Most strategies formulated with the aim of achieving this goal focus on compensation policies which need to be implemented along with all benefits and perks which need to be offered to ensure retention along with job satisfaction and motivation for the employees. Employment of a diverse workforce largely made possible by great advancement in technology leading to recruitment process crossing all national and international borders and going global. This has resulted in a diverse workforce necessitating affirmative action within the organization. Recruitment and employee performance are the two of the most important factors.

A performance management system within any organisation needs to plan and strategize optimal management of the human resource available through implementation management policies and procedures which adequately measure performance along with monitoring and control to facilitate modification and guide the organisation towards success. Performance management system consists of setting performance standards who established performance management policies and procedure which clearly list the objectives to be achieved and the standards to be maintained. Performance measurement through an adequate and efficient system of performance appraisal provides feedback to measure against expected standard review the variations and implement changes wherever required. The changes need to address under performance and discipline along with an adequate system of communication for reporting of all progress to the concerned employees. This progress and feedback needs to be the basis for the reward and remuneration strategy to be adopted and implemented to ensure a fair and just, non-discriminatory approach which serves to motivate the employees. To implement processes for constant improvement and growth of the employees as well as the department and Organisation strategic implementation of training processes which improve knowledge and aid skill development along with fulfilling personal goals of employees resulting and exceptional motivation and achievements.

Performance appraisal is a process which is utilised for assessment of productivity as well as effectiveness of an employee, and is also useful for verifying the suitability of a prospective employee for the organisation. I would optimize performance management by ensuring that all appraisals are absolutely fair and generate accurate data regarding output and performance of candidates, especially where output maybe intangible. In my opinion, performance appraisal information, for training and development, provides an excellent basis for formulating recruitment policy and decisions. This data can clearly identify the candidates who may be suitable for recruitment for the organisation as well as the departments and job profile best suited to them. Therefore, I would utilise this information to arrive at a decision on the candidates to be selected as well as the specific job profile to be allocated to them based on the skill set, exposed during training. Where the training is for in-house purposes and for development of a product I would focus on candidates exhibiting innovative talent and excellent learning skills with self motivation. I would prefer candidate who may exhibit average skills at the start of training but sources I had to be among the top towards the end of training. Even with an overall score which may not be among the top the candidate exhibit the required skills of being a quick learner and self motivated as well as innovative. These are highly desirable traits within training and development. high quality talented manpower is the major input required to ensure success and growth of the company. I would build an environment within the organization which is entirely focussed on recruitment, retention, and satisfaction of the human resource within the organization by application of all management principles and and an extremely effective strategy for optimizing output and performance.